technical support,Always Online
From connection to operations, we've prepared detailed documentation and guides for every scenario.
Got a problem? Senior technical experts available 24/7.
Documentation
Find answers quickly
Categorized by scenario, so every question gets a precise answer
Quick Start
From order to SSH login, a complete guide to going live in 2 minutes, with troubleshooting for common connection issues.
iOS CI/CD
Complete Xcode, Fastlane, and GitHub Actions configuration examples with best practices to boost build speed by 5×.
Performance & Operations
Professional operations handbook covering system monitoring, storage expansion, network optimization, and launchd daemon configuration.
Cloud Rendering & AI
Metal GPU acceleration, CoreML inference deployment, and video transcoding optimization to unleash the full potential of the M4 chip.
Billing & Payments
A complete guide to payment methods, invoice requests, renewal processes, and refund policies.
Enterprise Cluster Solutions
Detailed documentation for Thunderbolt 5 multi-machine daisy chaining, dedicated network isolation, and enterprise SLA customization.
Get Started
Connect to Your Mac Mini in 3 Steps
From order to running in under 5 minutes
Place Your Order & Pay
On the pricing page, select your preferred spec (Mac Mini M4 or Mac Mini M4 Pro), rental period, and data center location, then complete payment. We support credit cards, PayPal, and major cryptocurrencies.
Receive Login Credentials by Email
After payment is confirmed, the system automatically completes initial setup. Your SSH private key, VNC password, and device public IP will be sent securely to your registered email.
Connect via SSH or VNC
Run in terminal ssh -i key.pem admin@<IP> to access the command line, or use macOS Screen Sharing / VNC Viewer for a graphical interface. Homebrew is pre-installed and ready to use.
Technical Knowledge Base
Deep Dive into M4 Cloud Infrastructure
From fundamentals to advanced operations, covering every technical detail of the Mac Mini M4 cloud matrix
Core Advantages of Physical Bare Metal
Every device we provide is 100% genuine Apple physical hardware. Through our proprietary fully automated provisioning protocol, you gain absolute low-level hardware control, eliminating performance jitter and instability caused by virtualization. Dedicated CPU, GPU, and memory resources ensure zero contention for critical workloads.
Network Sovereignty: Dedicated Bandwidth & Public IP
Each compute instance comes with a dedicated static IPv4 address. Backed by top-tier global backbone networks and 1Gbps dedicated uplink, the Hong Kong node supports CN2 GIA direct connection, while the Singapore node delivers <5ms latency, ensuring your CI/CD image pulls and video streaming complete in milliseconds.
The Art of Remote Access: Dual SSH & VNC Channels
Via the console, you can instantly retrieve SSH credentials or open a secure VNC tunnel. Native macOS Screen Sharing is supported, giving you a native desktop experience from anywhere in the world. All connection channels use end-to-end encryption.
FAQ
Quick Answers
Are the Mac servers physical or virtual machines?
All devices we provide are 100% genuine Apple physical bare metal servers. You will have full hardware access with performance unaffected by any virtualization layer.
How do I connect to my Mac Mini?
After successful payment, the system sends your SSH private key, public IP, and VNC password to your registered email. Connect via terminal ssh -i key.pem admin@IP to connect, or use any VNC client for a graphical interface.
Can I install custom software?
Absolutely. You have full sudo access and can freely install any macOS-compatible software, including Homebrew, Docker, Xcode, Python, and other toolchains. Homebrew comes pre-installed and ready to use.
How do I get help with technical issues?
Submit a support ticket via the console. Our senior engineers respond 24/7. Critical issues are typically addressed within 15 minutes, while general technical inquiries receive a reply within 4 hours. Enterprise customers enjoy a dedicated customer success manager.
How is my data security and privacy protected?
Each device is physically isolated. Data is stored on Apple NVMe SSDs with FileVault encryption enabled. When the contract ends, the device is securely wiped (compliant with NIST 800-88 standards) to ensure your data is never exposed. All transmission channels use TLS 1.3 encryption.
Can I upgrade the macOS version?
Devices are delivered with the latest macOS Sequoia by default. Since you have full physical machine access, you can manage system updates through System Preferences at any time. If you need a specific version, please specify via ticket when placing your order.